Zunia: Zunia for Beginners

This course is the perfect starting point for team members new to Zunia or those wanting a refresher with added hints and tips.

Description

This hands-on session will cover the basics of Zunia, things all users need to be familiar with, no matter which modules they usually work in. Features covered are common across all Zunia modules.

Please note, this session is delivered in English.

Target Audience

New users or users wanting a refresher with added hints and tips.

Learning Outcomes

Create user accounts, General overview and navigation, Create Service Cloud accounts
Create user accounts
- Create staff profile
- Create user
- Send onboarding email
- Assign groups and roles
- Ensure staff can log on
General overview and navigation
- Terminology
- Navigation
Create Service Cloud accounts
- How to access help
- How to submit a support ticket